Access to key data
- Network status – number of ATMs, their operating state, time of the last transaction and cash loading,
- List of inactive devices with causes of downtime,
- History of incidents and corrective actions.
Self-service terminals and ATMs are a key customer touch point for all banks, and a main service channel for retail banks. Ensuring that terminals remain available to serve customers is important to banks as it contributes to customer satisfaction and loyalty; limits financial losses due to missed transaction fees; and reduces repair and maintenance costs.
ITCARD’s ATM Viewer gives ATM network operators real-time access to detailed device state information. Automation of ATM management helps maximize device availability and speeds up problem resolution.